Reaching Enduring Agreements
Helping You Manage Conflict And Negotiate Agreements

About Michelle

Michelle Phaneuf is a Chartered Mediator, trained Ombudsman and Professional Engineer who utilizes interest based tools to bring awareness and empathy to manage workplace conflict situations in a non-confrontational manner. Michelle works through her own consulting company, REA- Reaching Enduring Agreements, with Employee Assistance Providers (EAP’s) and the Business Development Bank of Canada (BDC) to provide conflict management and conflict resolution services. She is currently the Alberta Co-Director of the Workplace Fairness Institute and assists organizations to assess and audit their conflict management systems to ensure that each employee is treated with equality of concern and respect.


TransAlta Energy Systems (Winnipeg, Calgary) Initially worked
in a variety of on-site engineering situations in the Winnipeg
branch office. Once promoted to the head office in Calgary I
assisted in coordinating their Service Program, Training Program and negotiating
and monitoring energy contracts.

Principal: Reports & Energy Analysis Private Consultant for the Energy Industry
assisting clients with their energy management needs. Familiar with energy auditing,
energy monitoring and a variety of energy rate structures. Involved with negotiation and
resolution of many Energy Performance contracts across Canada.

Property Owner/Manager – negotiate leases and resolve tenant concerns on an ongoing basis for over 150 clients.


University of Saskatchewan; B.Sc., Electrical Engineering – 1985
Professional Engineer - APEGA – 1989 - Present
Facilitator - Energy Monitoring & Tracking Workshops – Gov of Can - 1999-2001

Justice Institute of BCJustice Institute of BC – in conjunction with the U of C - Conflict Resolution

Specialization in Mediation and Negotiation – 2008

Osgoode Hall Law School of York University & Forum of Canadian Ombudsman

Essentials for Ombuds Certificate - September 2013


AAMS    ADR Institute of Alberta

CMCSCommunity Mediation Calgary Society - Board Member


HRIA                          Human Resources Institute of Alberta

APEGA              Association of Professional Engineers & Geoscientists of Alberta


Michelle's passion is resolving conflict and she enjoys speaking to all types of group sizes and backgrounds. She has delivered presentations to the following groups:

  • APEGA members - Association of Professional Engineers & Geoscientists of Alberta
  • HRIA - Human Resources Institute of Alberta
  • CIDI - Canadian Institute of Diversity & Inclusion
  • PASC - Petroleum Accountant Society of Canada

  • SAIT - MacPhail School of Energy
  • CIRA members – Canadian Industrial Relations Association
  • I/O members – Industrial Organizational Psychology
  • Business Analyst World Conference
  • University of Calgary – Students Union Leadership Summit
  • University of Calgary – Schulich School of Engineering
  • CH2MHill Women’s Network
  • IT Service Management Association
  • Canadian Condominium Institute – Southern Alberta
  • Calgary Public Library
Site Developed By
Michelle Phaneuf, P.Eng C.Med
Conflict Management Consultant
Alberta Co-Director Workplace Fairness
Mediator Negotiator Facilitator

Calgary, Alberta
Phone: 403.483.5520
Calgary Conflict Resolution